Shipping policy

Damages and issues

Precision Polymers is not liable for any parcels that are lost, damaged, delayed, or stolen once they are handed over to the courier. All risk passes to the customer at the point of dispatch.

If your parcel goes missing or arrives damaged, any claims must be made directly with Auspost. We can assist by providing tracking numbers and dispatch details, but we cannot guarantee claim outcomes or act on your behalf.

Please inspect your order on the day upon receipt and contact us immediately if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right. No claims will be accepted if a claim is made after the date delivered. All items sent in an envelope are not covered for damages or non-delivery. These terms are non-negotiable due to the amount of fraud being committed. 

Delivery Address

To ensure the fastest possible processing times and to protect our customers from fraudulent activity, we are unable to change the shipping address on an order once it has been placed.

Our system is designed to send orders immediately to our fulfillment center for picking and packing. This automated process ensures your package gets to you as quickly as possible, but it also means we cannot intercept or modify the shipping details once the order is finalized.

It is the buyer's responsibility to ensure the shipping address is entered correctly at checkout. Precision Polymers is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an insufficient or incorrect address, the customer will be responsible for the reshipping costs.